UK Statutory Policy • Version 1.0.0

Cancellation Policy

Official terms and regulatory standards governing your rights, orders, and botanical care provisions under English law.

Last Updated: 19 August 2026

Cancellation Policy - Legal Terms & Compliance

1. Cancellation Before Dispatch

If your order has been placed but has not yet been processed by our warehouse packing team (typically within 1 hour of placement), you can request an instant cancellation.
Submit a cancellation request via your Customer Account or email parth.mehta@bfuturecompany.uk with the subject line URGENT: CANCELLATION [Order Number].
If cancelled before packing, a full 100% refund (including any postage paid) is processed immediately.

2. Cancellation After Dispatch

If your order has already been collected by Royal Mail or DPD, it cannot be stopped in transit.
Please receive the delivery, keep the hygiene seals intact, and follow our standard Returns Procedure within 14 days for a full refund.

3. Customer Cancellation Workflow

Operational Specification / WorkflowUK Compliance

Customer Account / Contact Support
         │
  Submit Cancellation Request (Reason + Order Number)
         │
  Warehouse Status Check
  ├── Not Dispatched ➔ 100% Instant Refund Issued
  └── Already Dispatched ➔ Returns Label Provided upon Delivery

Submit a Pre-Dispatch Cancellation Request

Official Statutory Policy • Version 1.0.0

Last Updated: 19 August 2026

B FUTURE INNOVATION UK LTD

114 Hope Street, Sheerness, England, ME12 1QD

Company Reg: 15978560

VAT Reg: GB 488 4181 50

Governing Jurisdiction: England & Wales