Complaints Procedure

At Vanya Earth, we strive to provide exceptional botanical formulations and service. If you are dissatisfied with any aspect of your experience, we have a transparent, fair, and prompt complaints procedure.

Stage 1: Submit Complaint (Online Form or Email)
     ↓ (Acknowledged within 24 hours)
Stage 2: Customer Care Investigation (Review batch & courier logs)
     ↓ (Formal resolution proposed within 3 business days)
Stage 3: Escalation to Operations Director (If unresolved)
     ↓ (Final decision issued within 5 business days)
Stage 4: Alternative Dispute Resolution (ADR) / Consumer Rights

• Online Form: Use our Complaints Submission Form.
• Email: parth.mehta@bfuturecompany.uk with the subject FORMAL COMPLAINT - [Order Number].
• Telephone: +44 (0) 20 7946 0912 (Monday to Friday, 09:00–17:30 GMT).

If we cannot resolve your complaint to your satisfaction following our internal procedure, you may refer your dispute to an independent Alternative Dispute Resolution (ADR) entity or use the UK small claims conciliation process.